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Shipping & Returns

Shipping

We aim to ship all in-stock products within 48 hours of order receipt (excluding weekends and public holidays). Orders received before 11:30 am may be processed that same day; all orders will be dispatched by Royal Jersey Mail 1st Class.

Postage delivery times as stated by Jersey and Royal Mail

(please note that we find 90%  of  our sent mail usually arrives in the fastest stated time frame)

Source:  https://www.jerseypost.com/sending/resources/addressing-standards/

UK, other Channel Islands and Isle of Man - 3-5 working days.

European addresses - 7-10 working days

Rest of World destinations up to 10-12 working days.

Please note - Due to Customs restrictions and controls in other countries it is impossible to provide exact delivery estimates for goods or merchandise.

Please contact us on 0(0) (44) 1534 738737 if you require express or special delivery, this can be arranged manually for a supplementary charge as the site currently does not have this functionality.

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You can order via this website. Place an order online with our quick and secure shopping cart. Confirmation of your order will be sent to you by email immediately along with the consignment number. Please note that payment must be completed prior to products being dispatched.

Please note that we are not responsible for payment of local taxes or import duties so please make sure you are aware of these before you place an order.

If your order is taking longer than expected to arrive, please contact us by emailing

info@phytob.com

Please let us know of any problems as soon as your parcel arrives and we will do everything we can to rectify the situation for you. In the first instance please do contact us by email or phone  +44 (0)1534 738737  

Returns

Whilst we aim to provide plenty of information and images of our products, we understand that purchasing online can sometimes be difficult. Once received, should you decide that your chosen product is not right for you, please contact us within 2 working days. Unless otherwise stated at the time of sale (for example on sale, clearance or short-dated stock), products can be returned, within 30 days of receipt, as long as they are unopened, unused and in their original undamaged packaging. Upon receipt of the product, we will issue a refund for the cost of the item.

We aim to pack all products carefully to avoid damage during transit. However, from time to time, a parcel is mistreated during transit and damage can occur. If your order arrives damaged, please let us know as soon as possible so that we can organise a replacement product for you. We will require the damaged parcel returned to us (at our cost) and if possible please do email us a photo to info@phytob.com so that we can investigate with our postal contractor to ensure it does not happen to other customers.

Please also see our terms and conditions.

 

 

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